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Silver level

Customers of this level are assigned to a lower priority, then golden level. Reaction time - 6 hours, problem solving time - up to 47 hours ). 5% discount on tuition and IT-consulting services. 

 

Silver level - economy support

Advantages

  • Service via Internet and email.
  • Response time - Up to 6 hours
  • Problem Solving - up to 47 hours
  • Number of users - 2
  • 5% discount on training and consultancy
  • Amount of 20 incidents per year
  • Updates, upgrades, hotfixes
Software support services
Detailed information about new software versions.. Clients receive detailed information about the upcoming releases of new software versions, BS / 2 +
Newsletter for customers. . All customers can subscribe to the BS / 2 newsletter containing company news +
Knowledge Base. All visitors have access to the information base of BS / 2, for a full description of the company's software +
Opportunity to participate in the forum +
Software maintenance services
Solutions of problems related to software +
Updates, Upgrades, Hot fixes +

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