Customers of this level are assigned to highest priority. Reaction time - up to 4 hours, problem solving time - up to 29 hours ). Also customer will get individual client's website, reporting on performed work, 10% discount on tuition and IT-consulting services.
This level provides a full range of support services that can help customers continuously improve core business - processes.
Only gold-level customers can connect to “My support portal”. Each user receives a golden card with login information. By using “My support portal” user will receive individual support , analytical data ( statistics and reports ), and latest information about software support.
|Software support services|
|Detailed information about new software versions.. Clients receive detailed information about the upcoming releases of new software versions, BS / 2||+|
|Newsletter for customers. . All customers can subscribe to the BS / 2 newsletter containing company news||+|
|Knowledge Base. All visitors have access to the information base of BS / 2, for a full description of the company's software||+|
|Opportunity to participate in the forum||+|
|Software maintenance services|
|Solutions of problems related to software||+|
|Updates, Upgrades, Hot fixes||+|
Subscribe to our regular newsletter and receive the most interesting topics and exclusive offers from BS/2.
* BS/2 will use the information you provide only for sending our company newsletter. We are not sharing your contacts with third parties.