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Gold level

Customers of this level are assigned to highest priority. Reaction time - up to 4 hours, problem solving time - up to 29 hours ). Also customer will get individual client's website, reporting on performed work, 10% discount on tuition and IT-consulting services. 

This level provides a full range of support services that can help customers continuously improve core business - processes. 

Only gold-level customers can connect to “My support portal”. Each user receives a golden card with login information. By using “My support portal” user will receive individual support , analytical data ( statistics and reports ), and latest information about software support.

Gold level - active support

Advantages

  • Service via Internet and email.
  • Response time - Up to 4 hours
  • Problem Solving - up to 29 hours
  • Number of users - 5
  • Unlimited amount of incidents per year
  • 10% discount on training and consultancy
  • Personalized website and reporting
  • Personalized teleconference once in a month
  • Updates, upgrades, hotfixes
Software support services
Detailed information about new software versions.. Clients receive detailed information about the upcoming releases of new software versions, BS / 2 +
Newsletter for customers. . All customers can subscribe to the BS / 2 newsletter containing company news +
Knowledge Base. All visitors have access to the information base of BS / 2, for a full description of the company's software +
Opportunity to participate in the forum +
Software maintenance services
Solutions of problems related to software +
Updates, Upgrades, Hot fixes +

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