Customers can choose the level of support in the form of different service packages with different characteristics of key performance indicators, such as the response time (starting with 2 hours), and equipment availability of up to 99%.
We offer several support levels that differ in complexity and scope of work:
The first level of support includes service tasks not requiring specialized knowledge and skills of the staff, such as:
- Replacement of check paper
- Extraction and delivery of forgotten payment cards
- Placement on self-service devices corporate logos and signs, etc.
The second level of support includes such tasks as:
- Repair and maintenance of equipment
- Installation of hardware and software
- The elimination of hardware and software failures and malfunctions, replacement of defective units and components
- Different maintenance tasks, such as cleaning, oiling, vacuuming, etc.
The third level of support includes the modernization and expansion of the functionality of hardware and software, depending on the needs of the client.
Additional services are available according to individual customers' requests:
- Equipment transportation to the worksite;
- Equipment reallocation
- Equipment anchoring
- Equipment connection to the processing center
- Application of ATM corporate or advertising symbols to the equipment
- Installation of videomonitoring and other additional security systems
- Participation in the committee to determine damages in the case of vandalism
- Services for opening the safe
- Repair of different parts and components at our repair center
- Adapting of cash cassettes to different currencies and banknotes
- Service staff training