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Help Desk and Service Desk

Service Help Desk and Service Desk are a single point of processing customer orders working 24x7. Automated incident processing enables the best use of human resources, the maximum flexibility to respond to any customer inquiries.

All automatically registered incidents as well as incoming requests from clients and messages are handled by operators, and their competence in most cases helps to resolve the problem remotely.

In other cases, operators relay the incident to the professional engineers of the second level - the service departments in the respective region. All processes related to processing and resolution of incidents is managed with the help of our software solution - Service Desk.iQ.

A single phone for incident registration: +37052664549

A single e-mail for incident registration: servicedesk@bs2.lt

Contacts of regional centres:

Country

City Contact info    
Flag+of+Azerbaijan Azerbaijan              Baku                                +994502147672
       
Estonia Estonia Tallinn + 372 6191352
Estonia Estonia Narva
Estonia Estonia Tartu
       
Flag+of+Georgia Georgia Tbilisi +995599010665
Flag+of+Georgia Georgia Batumi
       
Flag+of+Kazahstan Kazakhstan Алматы +77272375122
Flag+of+Kazahstan Kazakhstan Aktau
Flag+of+Kazahstan Kazakhstan Kyzylorda
Flag+of+Kazahstan Kazakhstan Kostanay
Flag+of+Kazahstan Kazakhstan Semey
Flag+of+Kazahstan Kazakhstan Atyrau
Flag+of+Kazahstan Kazakhstan Pavlodar
Flag+of+Kazahstan Kazakhstan Aktobe
Flag+of+Kazahstan Kazakhstan Karaganda
Flag+of+Kazahstan Kazakhstan Petropavlovsk
Flag+of+Kazahstan Kazakhstan Taraz
Flag+of+Kazahstan Kazakhstan Shymkent
Flag+of+Kazahstan Kazakhstan Ust-Kamenogorsk
Flag+of+Kazahstan Kazakhstan Uralsk
Flag+of+Kazahstan Kazakhstan Kokshetau
       
Latvia Latvia Riga +37126199743
Latvia Latvia Daugavpils
       
Flag+of+Lithuania Lithuania Vilnius +37052664549
Flag+of+Lithuania Lithuania Kaunas
Flag+of+Lithuania Lithuania Klaipėda
Flag+of+Lithuania Lithuania Panevėžys
Flag+of+Lithuania Lithuania Šiauliai
Flag+of+Lithuania Lithuania Alytus

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