ProView is monitoring and IT service management software for self-service systems. ProView provides extensive functions covering administration, monitoring and control of self-service networks to ensure that they deliver maximum performance and availability.
Monitoring and event management provide terminal and application-specific information dynamically. The data is analyzed by the ProView agent on the terminal level and is transferred to the ProView server for processing and output.
Central distribution of software packages or individual files to the terminals is another advantage of the software. Distribution processes can be scheduled and files uploaded from the terminal to the server (file upload).
Remote access to the terminals' functions, e.g. starting up or shutting down a self-service system without a costly engineer’s visit, ensures that the systems run efficiently and save costs.
All messages and information from the terminals can use the incident management functions to automatically trigger a process in compliance with defined work steps and parameters, e.g. response times in the case of device failure.
To control the network, ProView offers standard reports that automatically identify the key performance indicators (device and network availability). Individual reports and analyses can be offered during a customizing process.
ProView offers comprehensive rule and job management features.
Standard processes are automated and executed reliably, taking specific parameters into account.
ProView offers specific extensions and interfaces to other IT systems, e.g. for BASE 24 © switch monitoring.
ProView also has a Web Services-based interface to the IT service management software BMC Remedy ©.
The SST Agent can be used in conjunction with other monitoring solutions that are available on the market.
The Agent ensures that the self-service system’s specific information is forwarded to the monitoring software.